Our maintenance associates are a crucial component of the MAA team. They deliver superior customer service to our residents and take great pride in their communities. These associates have three areas of focus to maintain and prepare homes for residents.
"Make Ready" is the process where our service technicians restore previously occupied apartment homes to their original condition or in other words, make them ready and perfect for our future residents.
A "Service Request" is a request from a resident regarding a needed maintenance repair with their apartment home. It's vital that our maintenance teams address and resolve a service request within a 24-hour period. This level of service is a MAA trademark, and our maintenance teams are the best of the best.
"Preventative Maintenance" includes daily inspection that prevents any serious problems from happening in the first place. Just like a checkup at the doctor's office, this ensures that everything is running smoothly and operating in tip-top shape. Preventative care contributes to a safe and pleasant experience for both our residents and our team members.
Service Managers ensure overall quality of community maintenance. They also manage the maintenance expenses and mentor and lead the service team.
Service Technicians troubleshoot and repair resident maintenance issues and assist with make ready processes.
Service Representatives, known in the apartment industry as make-ready technicians, provide thorough upkeep of all apartments for new residents prior to move in.